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We reply to every message within one business day. Support hours are Monday to Friday, 9:00–18:00 US Eastern time.
Support
Where to write.
Case and product help
Questions about your intake, documents, prepared packet or how the service works.
support@rizident.comBilling and refunds
Preparation fee questions, receipts, cancellation and refund requests.
support@rizident.comPrivacy and data requests
Access a copy of your data, correct it, or ask us to delete your account and documents.
privacy@rizident.comWhat support can and cannot do
- We can explain how Rizident works, fix account and billing issues, and help you understand what your case still needs.
- We cannot give legal advice, recommend which immigration benefit to pursue, or contact USCIS on your behalf. Rizident is not a law firm and is not a government agency.
- For case status with the government, use the official USCIS channels. USCIS makes all immigration decisions.